As we all know, today’s travel in the airport environment has become more complex and stressful due in part to our new global security concerns and outdated technology.
I recently had the opportunity to travel to one of our global partners. We strategized on the deployment of a complete airport service delivery system using a presentation layer. This project was very interesting from the onset, as state of the art technology would be employed to the new airport environment including security, operations management and strategic delivery of services to streamline customers’ experience while ensuring a secure and efficient environment.
With all of the technological components going into this new airport environment, it became very apparent that our travel and transportation industry has changed dramatically from what it once was, but that is the nature of technology right? Certain global factors were the key drivers for the service delivery system in accordance with new security protocols, operations delivery systems, and ultimately adjusting to our global transportation needs as consumers.
The Service Delivery Measurement component called for a presentation layer, and therefore a state of the art BI Dashboarding tool was a logical choice to serve the needs of the operational management to keep a real time pulse on the functional areas of the airport. The challenges come into play when deciding the best way to represent this data and ultimately the Key Performance Indicators that the airport’s operational management needed to know in order to effectively run the operational environment. As things came together in the development process through storyboarding and drawing out the key metrics, we were able to design and deploy several critical dashboards in which could be drilled down into from a main navigation page showing the status of the various terminals, areas, and subareas.
Once the “birds’ eye” view of the functional areas was created, there was a need for alerting key personnel to the status of the various sensor technologies that are instrumental in airport operations. Drilling down from the overall status of the terminals current state was critical in determining what would be needed to respond to a given alert and make an informed decision in maintaining airport efficiency. It just goes to show how important BI and dashboarding have become in today’s technological world. From the airline to the pharmaceutical industries, there is a critical need to know key performance indicators in real time and be able to make actionable decisions.
Andy Jesudowich- Technical Consultant, iDashboards